Job Summary

Perform quality assurance/control and program oversight of the Building Operations Support (BOS) team at the Mark Center in Alexandria, VA. This includes the mechanical/electrical/plumbing (MEP) and custodial subcontractors, vendors (e.g., elevators, escalators, boilers, chillers, generators, etc.), and IDIQ construction and repair projects. Ensure compliance with the contract Performance Work Statement and Performance Requirements Summary. Continually drive improvement through proactive problem solving. Strongly and proactively support the BOS vision and objectives. Position reports directly to the Quality Manager.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Independently conduct quality inspections/reviews with emphasis on our MEP subcontractor and technical vendors (e.g., elevator and escalator maintenance; security doors, turnstiles and gates; boilers, chillers, generators, etc.). Interact with the Chief Engineer and SSI leadership to help ensure contract requirements are met or exceeded and MEP work is performed accurately and timely.
• Execute QA/QC/safety inspections of IDIQ projects and other areas of the BOS contract. Utilize Maximo (a computerized maintenance management system (CMMS) for QC documentation. Ability to attend training and quickly become a proficient user of the software features and capabilities. Independently draft reports clearly and accurately so issues are easily understood by both a technical and non-technical audience.
• Provide administrative and tactical support to the Quality Manager and quality professionals; manage and maintain records and inspection documentation; track status of issues, inspections, etc. and ensure closeout in a timely manner; generate monthly status report.
• Periodically evaluate the status of programs/issues through research, data collection, and data/trend analysis. Draw valid conclusions and recommend/implement improvements in coordination with responsible party. This requires knowledge and experience in trouble-shooting building systems (e.g., back-up generators, UPS, boilers, chiller plants, switchgear, water chemistry, heat exchanger, etc.).
• Incorporate best business practices to make technical recommendations to SSI management to include evaluation of proposed repair plans on MEP systems by subcontractors and vendors. Assist the BOS team in the achievement and retention of LEED EBOM certification for the Mark Center.

Additional Responsibilities

• Assume Quality Manager roles and responsibilities as needed for all quality aspects of the Base Operations & Support (BOS) contract at the Mark Center.
• Drive continual quality improvement in a facilities management service environment by recommending process improvements and enhance safety program.
• Assist in the quality assurance and quality control in functional areas and participate in Leadership Walkthroughs/Open Forums.
• Ensure SSI at the Mark Center maintains its ISO 9001:2015 certification.
• Respond to unforeseen situations needing an initial response and assessment. Transpose handwritten notes into electronic form.
• Create corrective action documentation for quality investigations and communicate status of open actions to the Quality Manager and others as required.
• Verify effectiveness of corrective actions.
• Assist in the training of non-quality staff for the overall improvement of the quality management system.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Bachelor's degree in engineering, construction management, or related field required.
• Four (4) years' experience in quality control/assurance with at least two (2) years of on-the-job inspection of construction quality and building mechanical systems required.
• Two (2) years' experience in facility maintenance/quality management required.
• Must possess or be willing to obtain within the first three months of hire the Construction Quality Management (CQM) for Contractors certification from US Army Corps of Engineers (USACE).
• Certified Quality Technician (CQT) certification from the American Society for Quality (ASQ) or other quality control certifications preferred.
• Two years' experience in project management and construction quality /construction safety preferred.
• Experience with USACE CQM three-phase control system preferred.
• Experience with USACE EM 385-1-1 or OSHA safety compliance preferred.
• Training in OSHA 10/30 in general industry or construction preferred.

Knowledge, Skills, and Abilities

• Knowledge of and working experience with ISO 9001:2015.
• Training and experience in quality assurance and control, as well as experience performing inspections in facility management services or construction.
• Ability to ensure workers comply with safety standards (construction or facility services), working knowledge of OSHA regulations.
• Ability to analyze complex documents such as spreadsheets and procedure manuals, read blueprints and drawings, analyze graphs and tables, and monitor trends.
• Ability to independently draft reports clearly and accurately.
• Strong organizational and analytical skills; attention to detail and accuracy is essential.
• Ability to manage multiple diverse projects at one time.
• Proficient in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Ability to take initiative, demonstrate resourcefulness, and work with minimal supervision/direction.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to stand for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet, although occasionally may be exposed to equipment operations (e.g., loading dock area).

What We Offer:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information